Exorbitant ticket requests for the 2015 maple season at Cabane à Sucre Au Pied de Cochon disabled the restaurant's servers on Monday.
Management addressed the snafu in a statement. Here it is, translated.
As some may have noticed, the booking form for the 2015 maple season could not be made available at midnight as advertised. Given unprecedented traffic to the website, our servers could not cope!
To meet the demand of bookings received, we will exceptionally consider requests made by email on December 1 between midnight and 4:12 a.m. - the time when the form went down. Applications will be processed in chronological order of receipt. A Just for Laughs ticketing representative will call you in the coming weeks to finalize your reservation.
We apologize for this computer glitch which is out of our control and thank you for your interest in the 2015 maple season.
A year ago, almost to the day, Cabane à Sucre Au Pied de Cochon took to Tumblr to address a comparable deluge of interest.
As of 9:00 a.m. on the morning of December 1, 2013, we had already received more than 4,000 requests for reservations for the 2014 maple syrup season.
These requests are for, on average, groups of about 10 people or more.
People whose reservation requests will be accepted should receive a confirmation before Christmas.
Be patient. We are craftsmen.
All told, the sugar shack took in some 19,000 patrons for the 2014 season.
Given the robust enthusiasm for Cabane à Sucre Au Pied de Cochon's maple and apple seasons, Martin Picard and co. may want to consider a switch to chef Thomas Keller's new ticketing system for The French Laundry and Per Se.